We’re in the waste
management
business to protect
people’s health and
our environment
by minimising the
production of waste
and promoting
recycling and reuse.
You can expect...
a reliable refuse and
recycling collection
MEASURE
The number of weeks with more than 20
complaints about uncollected household
rubbish and recycling.
LATEST RESULT
Zero weeks with more than 20 complaints
(2010/11).
TARGET FOR THE NEXT 10 YEARS
Zero weeks each year with more than 20
complaints.
MEASURE
The percentage of customer complaints about
uncollected rubbish and recycling resolved
within 24 hours.
LATEST RESULT
99% (2010/11).
TARGET FOR THE NEXT 10 YEARS
95% each year.
WHAT THIS TELLS US
Making sure our collecton services are
reliable is important – a reliable service stops
refuse becoming a health risk and keeps the
streets tdy.
OUR SMART CITY VISION
SOLID WaSTe MaNaGeMeNT
CONTRIbuTeS TO THeSe
OUTCOMES
aND
GOALS
:
PROSPEROUS AND INNOVATIVE
• Our city grows and prospers in a
sustainable way.
PEOPLE LOVE LIVING HERE
• We value, preserve and protect Hamilton’s
natural green environment.
• Hamilton is a safe city.
WhAt you
can eXPect
froM us
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