You can expect...
timely and open
access to public
information
MEASURE
The percentage of ofcial informaton requests
responded to within 20 working days.
LATEST RESULT
100% (2010/11).
TARGET FOR THE NEXT 10 YEARS
100% each year.
WHAT THIS TELLS US
all requests for informaton are considered
ofcial. by law the Council must reply to
Ofcial Informaton act requests within 20
working days. If extra tme is needed, the
applicant will be advised and given a reason
and an estmated tme period in which the
informaton will be supplied.
MEASURE
The number of complaints about the Council
withholding informaton upheld by the
Ombudsman.
LATEST RESULT
One complaint upheld (2010/11).
TARGET FOR THE NEXT 10 YEARS
Zero complaints upheld each year.
WHAT THIS TELLS US
Once a request for informaton is made the
Council must supply the informaton unless
there is a reason for withholding it. These
reasons are set out in the Local Government
Ofcial Informaton and Meetngs act.
MEASURE
The percentage of Residents’ Survey
respondents who provide a ratng, satsfed
with the informaton the Council provides to
the community about its services, facilites,
projects and plans.
LATEST RESULT
64.8% (2010/11).
TARGETS FOR THE NEXT 10 YEARS
2012/13 – 2014/15: at least 60%.
by Year 10 (2021/22): at least 70%.
WHAT THIS TELLS US
Providing informaton about what we do and
what we are planning keeps people informed
about the services and facilites the Council
provides, keeps them up-to-date with what is
going on in the city, and allows people to have
input into decisions.
You can expect...
opportunities to
be involved in
decision-making
processes
MEASURE
The percentage of Residents’ Survey
respondents who provide a ratng, satsfed
with the opportunites the Council provides
for community involvement in decision-
making.
LATEST RESULT
49.6% (2010/11).
TARGETS FOR THE NEXT 10 YEARS
2012/13 – 2014/15: at least 50%.
by Year 10 (2021/22): at least 60%.
WHAT THIS TELLS US
This tells us whether our decision-making
processes are meetng community
expectatons and indicates if residents are
satsfed with the opportunites they have to
partcipate in the Council’s decision-making.
H a m i lt o n C i t y C o u n C i l
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